DELIVERY INFORMATION

General Delivery Costs

Destination

Be The Star Posters A4 unframed posters

Framed Posters

Uk

Royal Mail First class recorded

£4.99

£12.99 (1-2)
£19.99 (3 – 5)
£24.99 (6-10)

Ireland / (some) Scottish Highland Postcodes (see below)

Royal Mail International Tracked and Signed for

£5.99

£12.99 (1-2)
£19.99 (3 – 5)
£24.99 (6-10)

Other Delivery Information

Handling and Delivery Times

Our orders are usually dispatched within 5 days of placing your order; our dispatch team operate Monday – Friday.

Posters with made to order frames do take longer to process, these are usually dispatched within 5-7 working days of placing your order.

For UK orders, please allow 5-7 working days from dispatch for delivery. All international orders do take longer and vary on destination, please contact our customer service team for more information.

Please be advised that although we do strive to despatch all orders within 72 hours, this isn’t always possible during busy periods. If your order is likely to be delayed, we will contact you as soon as possible to discuss.

Please note that there may be the following additional timings to our normal postage times to the following restricted postcodes. Also, to some highland postcodes below there may be extra delivery charge (as mentioned in the table above).

1-2 working days – BT, PO30-PO41
1-3 working days – AB31-AB56, FK17-FK99, G83, GY1-GY9
2-4 working days – IM, IV1-IV35, IV37-IV39, IV63, PH1-PH17, PH30-PH44
3-5 working days – KA27, KA28, KW1-KW17
3-7 working days – HS, IV36, IV40-IV56, PA20-PA88, PH18-PH26, PH49, PH50, TR21-TR25, ZE

Order Missing

If an order simply goes missing, we will first investigate and then offer to re-send the order free of charge if there is no other explanation. Royal Mail delivery estimates are not guaranteed delivery dates. Orders will only be considered missing if 10 working days have passed without delivery since the despatch of the order.

Non-delivery

If your order has not been received within the expected time-frame, we will be happy to investigate the problem. There can be a number of reasons why this may be the case, how we respond and solve the issue depends on what has happened. The reasons and outcomes are itemised below:

Nobody at address to take delivery

For UK deliveries of our framed items , UPS operate a collection system from their local UPS access points. If you are unavailable to sign for your UPS delivery a calling card will be left detailing where you can collect your order from. Any undelivered Royal Mail (unframed) items will most likely be sent to your local Post Office collection facility, if this is the case the customer will most likely have received a Royal Mail calling card (although this is not necessarily always the case so you should always check with your post office before reporting an order as missing).

For international deliveries, this will largely depend on the local service. With tracked deliveries, we can determine if a delivery has been attempted, in which case we can advise quickly on the next steps. 

Item Not Dispatched

If the order has not been despatched from the Be The star Posters warehouse, firstly we will investigate the matter. If the item has not been despatched due to an internal error, we will despatch the order immediately on an upgraded delivery service.